Question 1

Can clients book from Instagram or WhatsApp without calling the salon?

Accepted Answer

Yes. Zerolagia adds an AI assistant to your WhatsApp and Instagram DMs that reads your real-time availability, confirms the appointment and sends a reminder — all without you picking up the phone. Clients book at midnight if they want to.

Question 2

How does the system reduce no-shows?

Accepted Answer

The automation sends a personalised reminder via WhatsApp 48 hours before the appointment and again 2 hours before. If the client needs to cancel, they can do so directly in the message and the slot opens up automatically for someone else.

Question 3

Can it win back clients who haven't visited in a while?

Accepted Answer

Yes. The system identifies clients who haven't booked in a set number of weeks and sends them a personalised reactivation message — for example a seasonal offer or a simple 'we miss you' nudge. You define the timing and tone; the system handles the sending.

Question 4

Does it connect with Booksy, Treatwell or Fresha?

Accepted Answer

Yes. We integrate with Booksy, Treatwell and Fresha via their official APIs. Your team keeps using the same booking platform — Zerolagia adds a coordination layer on top that syncs appointments, fires reminders and feeds client data into your CRM automatically.

Gaps in the calendar,
no-shows, clients who don't return.

How much of your calendar is empty this week?

Gaps in the calendar,no-shows, clients who don't return.

How much of your calendar is empty this week?

Gaps in the calendar,
no-shows, clients who don't return.